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Channel: The BLU Group - Advertising and Marketing - customer experience
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The Right Way to Handle Client E-Mails/Phone Calls

Liz Johnston Social Media Maven 113888206115074250704 I recently began searching for potential venues for my upcoming wedding, and found two possibilities that I really loved. I e-mailed both...

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The Art of Providing Amazing Customer Service

Hannah King Brand Guardian 106632349172219490293 The steps for providing good customer service get plenty of attention, and you can find thousands of articles, books, and blog posts explaining what...

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A Person's Name Is Their Favorite Word...Don't Mess It Up!

Lucy Neuberger Brand Designer 106347554042145837656 The importance of having accurate customer information.I recently received an e-announcement from Ford – Owner Advantage Rewards. Usually, these...

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Customer Service Mistakes You'll Never Recover From

Julie Rains Senior Writer, Wise Bread The latest customer service incident to go viral is the snub of a bride-to-be and her bridesmaids by Australian bridal retailer Gasp. A store incident sparked an...

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